Customer Service Administrator (8-month FTC)

Customer Service Administrator

• Sazerac AUNZ 
• North Sydney, NSW
• 8 Month FTC

About Sazerac

Build your career at Sazerac – with almost 400 years of rich history, Sazerac has thrived as an independent, family-owned global company. Sazerac produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blantons, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball and Southern Comfort.

Sazerac AUNZ is driven by a bold vision of being a highly successful builder of global spirits brands and creating a workplace as innovative as the drinks it produces. Our mission is to raise the bar by crafting breakthrough spirits that disrupt the industry, all while prioritising the people at the heart of our business—our customers, employees, and suppliers.

The Opportunity

Are you passionate about delivering exceptional customer service? 

This 8-month fixed term contract position is a great opportunity to join one of Australia's fastest growing premium spirit and beverage companies. We are looking for a dynamic, customer obsessed individual to join our Supply Chain team to support our customers.  Working closely with Sales and Marketing teams along with our 3rd Party Logistics providers, you will make it your priority to ensure timely and accurate delivery of stock to customers.

This role is an 8-month fixed term contract available for immediate start with an opportunity to extend based on business needs. 

Reporting into the Supply Chain Operations Manager, your main responsibilities will include: 

• Processing customer sales orders and working with 3rd party logistics providers to ensure on time delivery
• Proactive customer communication, ensuring all updates are provided and queries resolved in a timely manner
• Liaison with distribution and logistics partners on issues relating to deliveries
• Problem solve, investigate returns and pick-ups
• Collaboration with supply chain team on inventory including stock receipts and transfers within interstate warehouses
• Relationship development and management internally and externally with customers and stakeholders
• Supporting broader Supply Chain team as needed
• Supporting continuous improvement initiatives

What are we looking for?

• Proven experience, at least 2 years, working in a fast paced customer service environment
• Customer focused, customer obsessed mindset. A problem solver!
• Excellent organisation, time management & attention to detail
• Ability to work independently and part of a team
• Excellent communication and interpersonal skills
• Good computer skills with intermediate level Excel & Word
• Experience with MS Dynamics GP or similar systems would be advantageous but not required

Some of the great things about working at Sazerac:

• Work with a genuinely awesome bunch of like-minded people who make work fun, rewarding and a great place to be
• Central office location 1 minute walk from North Sydney train station - with an amazing inhouse bar!

• Flexible working options including WFH
• Great employee benefits such as fitness and wellness programs, volunteer days and a day off for your birthday.

If this sounds like you, we would love to hear from you. Please click "apply now".